Support

Comprehensive Technology Support Solutions

VPLS Solutions offers a full range of support solutions customized to fit your business needs. Whether you are in need of onsite technical support or remote network monitoring, our team of experienced technologists are here to help. VPLS Solutions offers a full range of network monitoring solutions from our three global VPLS Technical Assistance Centers (vTACs) located in Los Angeles and Orange, CA and Bangkok, Thailand. VPLS Solutions will monitor and troubleshoot your network remotely 24×7 so that you can minimize staffing network professionals around the clock.

Every company strives for 99.999% uptime. What does five nines mean without a 24×7 staff of network professionals?

• 6.05 seconds of downtime per week
• 25.9 seconds of downtime per month
• 5.26 minutes of downtime per year

What level of risk are you willing to accept?

Availability %	Downtime per year	Downtime per month*	Downtime per week
90%	36.5 days	72 hours	16.8 hours
95%	18.25 days	36 hours	8.4 hours
97%	10.96 days	21.6 hours	5.04 hours
98%	7.30 days	14.4 hours	3.36 hours
99%	3.65 days	7.20 hours	1.68 hours
99.5%	1.83 days	3.60 hours	50.4 minutes
99.8%	17.52 hours	86.23 minutes	20.16 minutes
99.9%	8.76 hours	43.2 minutes	10.1 minutes
99.95%	4.38 hours	21.56 minutes	5.04 minutes
99.99%	52.56 minutes	4.32 minutes	1.01 minutes
99.999%	5.26 minutes	25.9 seconds	6.05 seconds
99.9999%	31.5 seconds	2.59 seconds	0.605 seconds