Premium Service Program

Complete Support with One Monthly Fee

Few things bring your workday to a halt like a network outage. Now consider how that adds up across the business. Each minute of downtime can cost hundreds or even thousands of dollars in terms of lost productivity and sales. What’s more, these costs are only increasing, up some 41% from 2010 to 2013 according to a recent study by the Ponemon Institute. How much is downtime costing you each year?

Our Gold Service Program is designed to dramatically reduce downtime while delivering robust security and business continuity. It pairs comprehensive IT support that resolves network and device issues quickly, along with preventative maintenance that helps reduce the number of issues in the first place. In addition, it offers further enhancements that cover a range of business-critical areas such as security, back-up and mobility—all offered alongside strategic IT planning to support your business as it grows and evolves.

With this approach, your business has a complete IT service that keeps essential aspects of the business up and running—all through one point of contact at one predictable cost.

Full-Service Gold Program

Comprehensive IT for All Aspects of the Business

Preventative maintenance, 24x7x365 support, performance management, business and email security management

  • Very predictable, monthly cost structure
  • Regular proactive support and maintenance of the network, servers and devices
  • Unlimited scheduled, reactive and unscheduled network support
  • Unlimited, Monday to Friday, 6AM – 8PM HelpDesk end user support including chat through system tray icon for convenient support (24×7 HelpDesk support available)
  • 24x7x365 system monitoring and immediate remote remediation, same day confirmation of next steps (within scope)
  • Security Continuity Plan including managed antivirus and security services, managed server backup and content filtering
  • Patch management and system updates
  • Initial assessments and monthly reporting
  • Workflow analysis, network mapping, and supporting documentation
  • Strategic services including VCIO-level consulting and system assessments
  • Asset tracking and management
  • License and Warranty management
  • Minor project work at favored rate
Dramatic Reduction in Emergencies

A staff of experienced IT professionals will proactively maintain your network, workstation and server on a regular basis and tune them for security, performance, and availability. Resolution time on network and device issues goes from hours to minutes; should a problem arise – the same staff is monitoring 24/7 to rapidly address any issue immediately and remotely. If on-site remediation is required, we will contact you within the same business day to update you on the situation.

Security Continuity

Our most robust security service offers complete end-to-end security for your business. Our managed antivirus service supports consistent security across your servers and devices with regular scans, updates and protection as well as content filtering and back-up services for long-term productivity planning.

24 x 7 x 365 Support

Unlimited support through easily accessible VPLS Tray Icon (ticket creation, chat, email), phone support, along with the highest priority in the service queue.

Predictable Costs

A fixed pricing plan eliminates unexpected IT overhead by eliminating the need to scale your IT staff up to meet changing demands or place reactive emergency calls.